Fraud Prevention Manager

Job description

Overview The Fraud Prevention Manager leads the Bank’s fraud risk management program across all payment channels and customer segments. This role oversees fraud monitoring and detection, claims management (including Regulation E error resolution), and continuous improvement of fraud controls to protect customers, and the Bank. Responsibilities: This role owns the fraud risk framework, policies, procedures, monitoring, and escalation standards while ensuring compliance with regulatory requirements and audit expectations. The role is the primary escalation point for complex fraud matters and partners closely with Compliance, IT, Digital Banking, Treasury Management, Operations, and Branch Administration to enhance fraud controls, monitor emerging threats, and balance fraud risk mitigation with customer experience. Key responsibilities: - Own and manage the Fraud Prevention Framework (policies, procedures, controls) across ACH, wires, checks, debit cards, ATM, Zelle, online and mobile banking. - Establish fraud risk tolerances, monitoring standards, and escalation thresholds; ensure consistent documentation. - Oversee daily fraud monitoring and detection (e.g., NICE Actimize, SQN), in...