Patient Services Specialist

Job description

The Patient Service Specialist serves as the first point of contact for our patients in our imaging centers and is responsible for facilitating the patient admission flow. Job Duties: - Greet and welcome patients and visitors in a friendly and professional manner. - Respond to patient and caregivers' inquiries compassionately and respectfully. - Collect and process necessary forms, such as insurance details, medical histories, and consent forms. - Collect co-pays, process payments, and verify insurance information for billing purposes. - Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes. - Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations. - Answer phone calls and relay messages. - Assist with administrative tasks including filing, faxing, and scanning documents. - Other duties as assigned. Education and Experience: - High school diploma or equivalent required. - 2+ years related experience preferred. - Prior healthcare experience preferred. Benefits: - Excellent customer services skills with the ability to be empathetic to patient need...