Customer Care Representative - Career Advancement Opportunities!!

Job description

Position Summary The Customer Care Representative provides outstanding service to our customers by responding to a high volume of inbound customer calls, inquiries, and requests, which may require research and investigation to resolve. The incumbent actively engages customers to ensure a complete understanding of the issues and provides accurate and efficient responses in a prompt, respectful, and courteous manner. We’re excited to offer this as a remote role! At this time, we can only consider applicants who live and work in VT, NH, NY, CT, MA, ME, DE, MD, PA, WV & NJ due to state-specific employment regulations. Hiring Range: $20.00-$22.00 per hour, plus incentive pay and ample opportunities for advancement with our career paths program. Key Responsibilities: - Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services. - Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. - Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed. - Builds instant rapport w...