Triage Coordinator

Job description

Overview Expand Access. Coordinate Care. Support Patients. The Triage Coordinator plays a vital role in supporting after-hours patient care by managing calls related to durable medical equipment (DME), escalating visit needs, and scheduling field nurse visits. Reporting to the Telephonic Triage Manager, this position coordinates care activities outside regular branch business hours (nights and weekends), working closely with triage clinicians, branch staff, and leadership to ensure timely delivery of healthcare services that improve patient outcomes. Essential Functions of Position: Handle inbound and outbound calls related to DME, visit escalations, and nurse visit scheduling during after-hours and weekends. Facilitate timely and appropriate healthcare service delivery outside normal business hours, including care coordination and communication regarding medical needs. Support the Centralized Triage process by collaborating with triage nurses and branch staff to address immediate patient needs and follow-up care. Serve as a liaison between the Company, patients, and families to provide compassionate and effective communication. Collaborate with the treatment team to ensure continu...