Help Desk Lead with Active Secret Clearance - Onsite in El Paso, TX

Job description

100% Onsite in El Paso, TX Active Secret Clearance is required Required Certifications (Must be current): CompTIA Security+ CompTIA A+ Windows Computing Environment Certification (Windows 10/11 or equivalent) Microsoft Certification (Windows 10 or similar) Overview: We are seeking a Help Desk Lead to support a federal client federal in a secure IT environment. This role combines hands-on technical expertise with team leadership, ensuring efficient support delivery and high-quality user experience. You’ll act as both a senior troubleshooter and the operational backbone of the help desk. What You’ll Do: - Lead daily help desk operations and serve as primary escalation point - Troubleshoot issues across desktops, networks, phones, and peripherals - Provide support via phone, email, and in person - Manage ticket flow and ensure timely resolution - Support system environments including Windows OS, Microsoft Office, and Adobe products - Mentor junior technicians and enforce best practices - Assist with reporting and performance tracking Required Qualifications: - Active Secret Clearance - 5+ years of IT support experience - Experience in a lead, senior, or escalation support role - Stron...