Assistant Manager Consumer Services - Temp 12 months

Job description

General Purpose As an Assistant Manager Consumer Partnership Digital Operations at adidas you are contributing to creating a premium customer service experience for our consumers who bought through eCom and in adidas retail stores as well as drive revenue generation via different channels of contact center. You will support driving a membership first operating model within consumer service. Your task is to partake in CS operational excellence in the contact center across all service channels with a focus on Post Sales operations. You look for ways to support global best practice sharing. You are consumer obsessed! Key Responsibilities: Scope: Contribute to create a premium consumer service experience in Europe - Be responsible for day-to-day case escalation and monitoring to ensure operational ongoing. - Managing the relationship at a local level with 3rd party vendor to ensure most efficient Operational excellent execution. - Maintain awareness and understanding of recurrent escalations to proactively contribute to an optimized process, minimizing risk. - Participate in the alignment of contact center processes within your region, ensuring a consistent CS experience. - Formalize a...