Team Lead, Contact Center- Systems

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - This job is part of the Contact Center Operation Team within the Customer and Operations Excellence organization. - You’ll lead and guide a team of Analysts responsible for maintaining and supporting reservations applications (AACoRN, QIK, GMT, Nexus). You will ensure consistent research, escalation, troubleshooting, and communication of system issues reported by local offices, while upholding company policies, procedures, and technical standards. - You’ll serve as the central coordination point between frontline operations, support teams, and technology partners, ensuring timely resolution of issues, clear communication, and operational readiness. What you'll do: As noted above, this list is intended to refl...