Senior Data Engineer

Job description

Role: Senior Data Engineer Location: Wrocław - hybrid: About the Team: We are building an innovative team responsible for analyzing ITIL process data and supporting business decision-making across Client Technology and beyond. Our mission is to transform data from ServiceNow and other IT sources into intelligent reports, predictions, and insights. The team will work with Microsoft Fabric, Power BI, and AI/ML tools to create modern analytical and predictive solutions. Key Responsibilities: - Integrate and process data from ServiceNow and other IT sources into Azure / MS Fabric environment - Design and maintain comprehensive dashboards in Power BI for IT and business stakeholders - Develop predictive models and AI/ML analytics to optimize ITIL processes (e.g., incidents, problems, changes) - Collaborate with IT and business teams to define reporting requirements and KPIs - Ensure data quality, documentation, and compliance with data governance policies - Monitor ETL/ELT processes and automate data pipelines in MS Fabric - Explore new data sources and analytical technologies supporting IT and business processes - Work following Scrum, DevOps, and TDML/TDD/BDD methodologies, including...