Spa Director Mandara Spa

Job description

Spa Director – Mandara Spa | Swan and Dolphin Hotel, Orlando, FL About Mandara Spa: Our journey began on the spiritual island of Bali, where the healing arts are passed down through generations. At Mandara Spa, we combine this rich heritage with modern European techniques to create luxurious, transformative experiences for every guest. Every Mandara Spa is unique, reflecting the local culture while honoring our Balinese roots. What unites us is our commitment to service excellence, the art of healing, and the spirit of generosity. Namaste. Position Summary: We are seeking a Spa Director to oversee the day-to-day operations of the spa, salon, and retail areas. This role is responsible for: Delivering exceptional guest service and satisfaction Driving spa revenue and retail sales Managing and training staff to meet financial and service goals Maintaining budget control and operational efficiency Key Responsibilities: Operations & Revenue Management: Oversee all spa operations, ensuring smooth service delivery and compliance with policies. Implement programs to achieve monthly financial objectives and retail-to-service sales ratios . Analyze sales, forecast revenue, and monitor staffi...