Technical Support Engineer

Job description

The Support Engineer will be required to handle internal and external customer interactions via email, phone, online and/or messaging applications in support of Zscaler’s FedRAMP Cloud Solutions. The job responsibilities encompass coordination and collaboration with Federal Sales, Pre-Sales, Support, and Finance for new Support requests as well as working directly with Zscaler Engineering. The Engineer should be detail oriented, process driven and proactive in responding to and handling different queries. Education: Experience: - Ability to adhere to FedRAMP compliance requirements/assigned tasks - Engage with multiple teams and act as POC for Federal Provisioning needs - All support personnel will pass the following courses and achieve the following certifications within the first 90 days of hire: - Zscaler for Users Essentials (Certification) - Zscaler for Users Advanced (Certification) - Other – As specified by Client over the lifecycle of the Agreement (certifications and training may vary as the availability\offering\technology changes) - Answering product related queries through Client’s Case application and inbound calls. Meeting SLAs. Ensure consistent Customer satisfaction...