Customer Service Rep

Job description

The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business. Job Responsibilities: - Calls patients for reorders of their nutrition - Reviews and makes sure all documentation received meets insurance guidelines - Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received - Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source - Deletes, corrects, or re-enters patient orders as deemed necessary - Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel #CSR Qualifications: - Read and analyze documents such as patient orders - Comprehend pharmacy prescription terminology - Effectively communicate with coworkers and patients alike - Help with the training of employees - Calculate figures and amounts in reference to frequency and doses dispensed - Apply common sense understanding to carry out oral and w...