Guest Experience Ambassador

Job description

Highmark Stadium – Guest Experience Ambassador The Guest Experience Ambassador position provides guests with a consistent, positive and friendly experience at Highmark Stadium. Ambassadors serve as a welcoming, approachable, and knowledgeable presence throughout the stadium, providing accurate stadium directions and event specific information. As part of the role, Guest Experience Ambassadors provide a safe, clean, comfortable and family friendly experience for guests at Highmark Stadium. SPECIFIC JOB DUTIES: - Greet guests upon arrival and provide a friendly welcome and fond farewell. - Promote and share information about Fan Experience programs offered in the stadium. - Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas. - Provide information regarding security screening procedures, general stadium policies, mobile ticketing, and game day programs and event specific experiences. - Distribute giveaway and promotional items to guests as directed. - Monitor assigned areas for cleanliness and safety, reporting necessary items to Event Command....