Operations Support Assistant

Job description

Title: Operations Support Assistant State Role Title: Gen Admin Supv I/Coord I Hiring Range: $20.00 - $28.00: Pay Band: UG: Agency: Dept of Med Assistance Svcs Location: Dept of Medical Asst Services Agency Website: www.dmas.virginia.gov: Recruitment Type: General Public - G Job Duties: The Department of Medical Assistance Services (DMAS) is excited to offer a competitive opportunity to serve as the Operations Support Assistant in the Appeals Division. Job responsibilities will include, but are not limited to: Process incoming and outgoing Appeals Division mail. Provide operations support including assisting with monthly supply inventory; assisting with walk-in customers; processing incoming correspondence in the Appeals Information Management System (AIMS), and supporting the Appeals Division, as needed, with administrative tasks. Utilize systems and databases include: the Appeals Information Management System (AIMS); Virginia Case Management System (VaCMS); and the Medicaid Enterprise System (MES). Provide excellent customer service, treating everyone who interacts with the Division with respect and dignity; ensure every appellant receives full due process; support a collaborativ...