RigCLOUD Support Technician II

Job description

Rigline24/7 RigCLOUD Support Technicians are Nabors front line technical support experts for NDS products, which include RigCLOUD and our Smart Products portfolio. The ability to gather information, diagnose problems, and resolve issues is the technician’s primary task. The technician is expected to resolve routine issues and log all calls in a tracking system. Technicians will manage the issue from beginning to end, working with other departments, until resolution. This a rotational 12-hour shift position in the support center, 7 days on/7 days off. - Serve as front line point of contact for customers (internal/external) seeking technical assistance related to RigCLOUD through phone or email. - Perform remote troubleshooting, diagnose, and resolve software, application, network, and server related issues. - Gather details and all relevant information for case and escalate to next level of support as appropriate. - Ensure prompt response to issues and communication to operations and leadership teams are well managed. - Active coordination of major events and any ongoing downtime issues ensuring prompt response and accurate resolution. - Ensure escalation and management of operation...