Customer Experience Specialist 1

Job description

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. The Customer Experience Specialist 1 is responsible for improving the experience of our Allegion affiliates by providing customer service support for business requests in a professional and courteous manner. QUALIFICATIONS: - Demonstrates basic knowledge of the product and product features for one assigned brand. - Demonstrates basic knowledge of internal processes and system tools. - Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal. - Gain proficiency in product to understand the needs and expectations of customers. - Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking,...