Technical Support Specialist

Job description

Position Summary: Yeshiva University announces its new College of Dental Medicine and is hiring a new faculty and staff to support the school. The curriculum will integrate Digital Dentistry techniques to be taught by today’s dental thought leaders and master clinicians. The school plans to provide a unique 36-month dental education program through an innovative “Block” style curriculum which will ensure in-depth learning and understanding. Please join this new DDS program. The Technical Support Specialist supports the University’s technology environment by diagnosing and resolving end-user issues remotely and on-site. This role provides Tier 1 and Tier 2 support for faculty, staff, and students, including classroom and event technology, desktop hardware/software, and core productivity tools. The Specialist also delivers user training, maintains documentation, and follows University security standards. This is an on-site position. Position Responsibilities: - Provide Tier 1 and Tier 2 Service Desk support for University faculty, staff, and students (virtual and physical desktops). - Troubleshoot and support Microsoft Office/Office 365 and provide access support as needed. - Create,...