Service Representative - Provider Services

Job description

Ready to help us transform healthcare? Bring your true colors to blue. At Blue Cross Blue Shield of Massachusetts, our company promise is to always put our members first. Our mission is the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. As a Provider Service Representative, you will be at the heart of the consumer experience and a critical team member to support our mission. Schedule: 8:30am – 4:30pm EST, including during training. Compensation: - Starting at $20.51/hour ($40,000/year) during training - Upon successful completion of training, you will be eligible for a salary increase as outlined in our Provider Service progression model - You will also be eligible for increases after completion of specified milestones as outlined in Provider Service progression model - We offer annual raise/bonus based on your performance and the performance of the company! What you’ll do: As a Provider Service Representative, you will resolve telephone and written Provider claims-related service inquiries. The Provider Services Representative responds to our Provider’s benefit-related issues and questions, including but not limited to...