Banquets Scheduler

Job description

POSITION SUMMARY: Serve as a point of contact for front-line employees and managers communicating with them by phone, email and face-to-face to respond to questions and requests regarding their attendance, scheduling and statistical expectations. Manage the phone and correspondence volumes while attending the Call Management System and communicate with managers as needed. Monitor overall call volumes and monitor and/or investigate associate non-adherence issues. Troubleshoot and report general phone problems and aid in the identification and correction of issues. Attend to and resolve applicable concerns of phone associates, managers and others. Record attendance variations from schedules and update computer system. Generate attendance and payroll reports. Prepare, maintain, analyze, develop and distribute statistical reports for use with daily reporting, monthly budgeting, end-of-year budgeting and call center productivity. Prepare ad hoc reports or statistics as requested by management. Enter and retrieve information contained in computer databases using a keyboard, mouse or trackball to update records, files, spreadsheets and answer inquiries from other associates and managers....