Employee Relations Policy Specialist - 6 Month Fixed Term Contract

Job description

Please note this role is a 6-month fixed term contract. Working pattern: This role is suited to someone who is comfortable working in a retail-facing environment and can offer flexibility around operational needs. - Hybrid working with at least 3 days per week in the office - Wednesday is the team anchor day - During the first 6 weeks, training will be office-based 5 days per week - Core shift patterns are typically 8am–4pm, 9am–5pm or 10am–6pm - You’ll need flexibility for late nights on either a Tuesday or Thursday, approximately 1 in every 6 weeks - Weekend working is expected up to every other weekend, depending on rota and business need What you’ll do: Your key accountabilities will include: - Provide expert policy advice and coaching to line managers and BIG representatives via telephone, supporting confident and fair decision-making - Deliver an outstanding customer experience by meeting key service targets, including call handling and satisfaction measures - Support the creation of high-quality written communications, including outcome letters and case documentation - Manage Occupational Health referrals, guiding managers through the process and helping interpret outcomes a...