Executive Escalations Manager

Job description

About Us Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment. About the Role: We’re looking for a people-focused Manager to lead our Executive Escalations Specialists. This role is about empowering a team of skilled Dyson experts to deliver exceptional, white-glove service to Dyson owners, resolving high-level escalations and legal customer complaints with an eye for detail and continuous improvement. You’ll be responsible for team performance, operational excellence, and driving a culture rooted in ownership and customer-centric problem-solving. Key Responsibilities: Team Performance &...