Customer Care Representative

Job description

United Fleet Management , a Ken Garff-affiliated company, is currently looking for a Customer Care Agent that aligns with our core values and acts with respect, integrity, growth, humility, and teamwork. Job Title: Customer Care Representative: Pay: $20/hour+ (based on experience): Company: United Fleet Management Come join a team where the customer is at the center of everything we do. At United Fleet Management, our Customer Care Representatives play a critical role in guiding customers through the steps of their truck lease experience—from paperwork to delivery. What You’ll Do: - Guide customers through the lease completion process with accuracy and professionalism - Prepare and send lease agreements via DocuSign, ensuring all documents are completed correctly - Verify required documentation, including driver’s licenses, insurance, and motor vehicle paperwork - Coordinate and schedule vehicle delivery appointments once documentation is finalized - Proactively communicate with customers to provide updates and ensure a smooth experience - Answer questions related to vehicles, lease terms, and next steps - Follow up with customers after delivery to ensure satisfaction and request r...