Head of Fraud Prevention and Governance

Job description

At Citizens, we're more than bank and here you'll experience new things, create new opportunities, think beyond your role and make and impact! The Head of Fraud Prevention and Governance is responsible for defining, governing, and continuously improving the enterprise fraud control environment. This role ensures that fraud policies, standards, and operational practices are effective, compliant, and consistently executed across lines of business while enabling scalable prevention strategies and strong customer outcomes. The role will provide expertise and framework for implementing AI capabilities including partnership in the development of detailed standard operating procedures. The role consults across Fraud and Claims and the Enterprise on fraud risks and prevention recommendations. This leader partners closely with Fraud Operations, Fraud Strategy, Product and Channel Leaders, Risk Management, Compliance, Technology, and Legal to translate regulatory and risk expectations into practical, operationally sound fraud prevention procedures and governance frameworks. The role plays a critical part in strengthening the first line of defense, preventing fraud, improving control maturity...