EdTech Customer Success Manager - Pacific/Mountain Time

Job description

Position Overview: - Title: Customer Success Manager (Full-Time) - Department: Customer Success - Location: Remote - Hours: This position is expected to have regular Pacific or Mountain Time hours, and is open to applicants in the following states: Arizona, Idaho, Montana, New Mexico, Oregon, Utah, Wyoming - Starting Salary: Commensurate with experience - Expected Start Date: May, 2026 The Opportunity: Are you ready to join one of the world's leading EdTech companies? Lavner Education is looking for a high-energy, detail-oriented Customer Success Manager to serve as a primary bridge between our innovative programs and the families we serve. In this role, you will be the face of our mission: delivering world-class educational experiences and empowering students to succeed in all aspects of life. You will manage a high volume of communications with professionalism and empathy, ensuring every family feels supported throughout their journey with us. Key Responsibilities: Direct Customer Engagement - Service support tickets, phone calls, and chats in a timely, professional, and informative manner - Develop valuable relationships with clients by identifying their needs and resolving issu...