Medicare Service Operations Director

Job description

Responsible for planning, organizing and leading multiple business units. Develop the vision and strategic direction for the business units. Identify corresponding plans and priorities to achieve business unit and organizational goals. Evaluate resource availability and business unit objectives to make decisions. - Direct the activities of assigned business units including strategic planning, problem-solving, staff development and communication. - Develop goals and objectives for assigned business units that supports the organizations strategy, products and services. - Collaborate across business units with key stakeholders to align business objectives. - Oversee the development and implementation of business unit policies, systems and processes. - Lead, direct, evaluate and develop business unit leadership and team members. - Provide effective and efficient solutions to complex business problems. - Prepare and present formal presentations, documents, updates, etc. to executive leadership. Key Responsibilities: - Lead and develop large, complex contact center operations supporting both members and providers across internal teams and external vendor partners. - Build, coach, and sus...