UX Designer

Job description

Essential Duties and Responsibilities: - Act as a core owner of UX across ETB’s full product suite, partnering closely with Product and Engineering to deliver cohesive, scalable design solutions aligned with business goals and technical constraints - Collaborate day‑to‑day with Product Managers and Engineering leads to translate complex requirements into intuitive, user‑centered experiences across multiple tools and platforms - Plan and conduct end‑to‑end user research—including interviews, discovery sessions, and workflow analysis—to deeply understand customer needs, behaviors, goals, and pain points - Create and maintain user journeys, task flows, interaction models, and information architecture that support consistency across ETB’s integrated product ecosystem - Design clear, usable, and accessible interfaces across all ETB products, balancing usability, efficiency, and visual clarity for technical and non‑technical users - Plan, run, and synthesize usability tests and validation activities, iterating on designs based on qualitative and quantitative feedback - Own UX outcomes by supporting the evaluation of design improvements using metrics such as product adoption, activation,...