Referral Coordinator PT

Job description

Referral Coordinator PT - ( 260003CJ ) Description What You Will Do: 20 hours a week - Serve as 1st escalation point for escalated calls and service recovery - Responsible for scheduling from the Epic work queues not completed at time during the checkout process - Primarily responsible for scheduling patient appointments in courteous manner - Plans, organizes, prioritizes and maintains workflow in conjunction with targeted physicians, marketing and clinical initiatives, and UH organizational objectives - Coordinating appointments to all UH specialists, programs and diagnostic testing in appropriate time frame with the correct provider, in the right location - Verifies and inputs insurance, appointment, patient information in a timely manner - Partner and directly communicate with clinical Navigators/identified support to facilitate 1st call resolution and appropriate patient navigation. - Maintains up-to-date knowledge of computer systems, insurance/government regulations and Care Connection policies/procedures used within the department - Provide Good Faith Estimates for a patient at time of scheduling - Validates and captures primary, secondary and tertiary insurance coverage to...