Client Success - Product Senior Associate

Job description

Shape the future of our customer experiences and directly influence product success. Dive headfirst into dynamic collaborations, leverage data to spark change, and guide customers’ trust during crucial onboarding moments.As a Senior Customer Success Associate in Connected Commerce on the Wallets and Lending team, you support our clients throughout their journeys with our products. As a core contributor of the team, you are responsible for customer onboarding, adoption, and beyond, working closely with the Customer Success team and other cross-functional groups to ensure seamless customer experiences and drive customer satisfaction. Job responsibilities: - Executes product adoption, expansion, and retention activities to support a healthy customer base - Provides customer assistance during regular account meetings such as addressing inquiries, troubleshooting challenges, and documenting complex problems for the Product team - Guides new customers through the onboarding process, initial setup and configuration of our products to fit their specific needs - Tracks and analyzes key success metrics to measure customer health - Identify opportunities for improvement while preparing report...