Service Advisor

Job description

Nextran Truck Centers Service Advisor - Tallahassee, FL: Are you looking to further develop your profession into a career? Nextran Truck Centers is hiring!: The Service Writer is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the customer on the status of repair orders. Essential Duties: - Greeting customers and providing best-in-class customer service with a smile! - Interview the customer thoroughly regarding the nature of the complaint. - Inspect the vehicle, taking pictures of the 4 corners, windshield, and VIN. - Create ASIST Case, and Repair Order for the repair. - Schedule service appointments with Shop Foreman - Preparing written estimates for parts and labor, providing accurate timeframe for completion, inspecting vehicle and recommending additional services as needed. - Educating customers on manufacturer’s recommended maintenance. - Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress. - Explaining service work and related charges to customers before, during, and after the completion of services. - Reviewing completed work...