Passenger Service Lead

Job description

Job Description: Do you enjoy working in a fast-paced, safety-obsessed aviation environment? Position Overview: The Passenger Service Lead oversees and coordinates the day-to-day operations of the passenger service team. This role ensures excellent customer service, efficient check-in, boarding processes, and smooth coordination between departments to enhance the overall passenger experience at the airport. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record . As we continue to grow, we only look for the best in the industry. Job Responsibilities: Be actively involved with all passenger service duties in your area (checking in passengers, luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams). Delegate p...