Sr. Customer Service Representative - Mayville, WI

Job description

Job Overview Under the direction of the Customer Service Manager, the Sr. Customer Service Representative provides the best possible customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, preparing services orders, tracking bids, and resolving billing issues, in accordance with company policies and procedures. A Day In The Life: What will help you thrive in this role? - Answer incoming customer telephone calls. Establish and maintain positive working relationships with outside representative and customers. - Communicate with customers, interpret and analyze inquiries such as quotations, application, literature requests, instructions, and pricing. Acknowledge customer orders advising status, changes, and pricing when required. - Address and resolve customer inquiries, problems and complaints regarding products, services, billing, product applications, etc. - Address and resolve complaints and make recommendations regarding the return of equipment and the issuing of credits to customers to maintain customer goodwill. - Create and maintain customer files. - Enter/provide all required information to create a...