Medical Office Call Center Representative - Bilingual

Job description

Call Center Representative Setting: medical office, *not remote*: Shift Schedule: Monday-Friday, 7:30am-4:00pm Job Category: clinical Job Status: non-exempt For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other. Job Responsibilities: - Assist with patient check-in and check-out procedures - Schedule appointments and manage the office calendar - Able to manage heavy phone call volume and respond to inquiries in a professional and courteous manner - Perform data entry tasks to update patient records and medical information - Provide excellent customer service to patients, addressing their needs and concerns - Communicate effectively with patients, medical staff, and insurance companies - Maintain confidentiality of patient information and adhere to HIPAA regulations - Assist with billing and insurance claims processing - Ensure the cleanliness and organization of the reception area Re...