Integrative Primary Care Program Coordinator

Job description

At NorthBay Health, the Integrative Primary Care Program Coordinator position functions as a consultant and educator responsible for achieving patient participant and program development goals while facilitating an individualized primary care experience in a highly personalized environment focused on enhancing each patient’s healthcare experience. Position duties include but are not limited to: delivering an informative/educational overview of the practice and program design to existing and new patients in both 1:1 and group settings; promoting program awareness, securing acceptance of participation agreements, welcoming and directing new patient participants, conducting new patient orientation, managing program outreach communications, providing general office administration, answering incoming program development phone line, responding to program inquiry emails, presenting and directing general inquiry calls/emails; providing patient education on program fee payment mechanisms, insurance provisions, EHR patient portal; using CRM/POS portal for program fee collections, cash pay program components, group learning scheduling/coordination, financial reporting and A/R documentation; a...