Bilingual (English/Spanish) Call Center Specialist I

Job description

General Information Primary Location: 5537 Glenwood: Employee Status: Full-Time: Workplace Type: Fully On-Site: Available Shifts: 8:00AM - 4:30PM | 10:30AM - 6:30PM Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: LMCU is currently looking for Call Center Specialists to join our team. You’ll be supported by our Call Center Managers, Team Leaders and Trainers to use your skills to assist members and potential members with their telephone requests. This is an exciting opportunity to positively impact our members and be a part of an organization with an unmatched culture. What you’ll do: - Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. - Serve as an on-call interpreter for the assigned location and internal depa...