Customer Service Representative 4 Lead

Job description

DEPT OF TRANSPORTATION: Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving! CLICK HERE! CUSTOMER SERVICE REPRESENTATIVE 4 LEAD ***Open to CURRENT ADOT Employees Only*** Job Location: Motor Vehicle Division 1703 E Larkspur Ln. Tempe, AZ 85288: Posting Details: Salary: $40,207.02 Grade: 17: Closing Date: 05/06/2026: Job Summary: Lead the field office in serving customers by processing high volume of transactions with minimal errors; assist in complex customer transactions, inquiries and complaints that require extensive knowledge in field office transactions; provide training on field office transactions for new hires and underperforming staff; support the field office in problem solving efforts; serve as a backup supervisor or manager when one is not available on customer escalations; subordinate coaching, accounting, and overall daily management tasks. May be required to operate a state vehicle. Job Duties: Process a high volume of field office transactions, including exams and vehicle inspections for customers with minimal errors. Provide training an...