GPS Support Specialist (part-time)

Job description

General Summary of Position: The Graduate, Online & Professional Studies office is seeking a part-time support specialist. This role is vital to supporting the needs of the admissions, recruitment, and advising teams through various administrative tasks, customer service and student support. A strong desire to provide top-tier customer service is a must. Responsibilities include,but are not limited to; answering phones, processing paperwork related to student application, answering emails, scheduling appointments, and updating and maintaining student records. The Support Specialist will also assist with recruitment initiatives, including calling campaigns to prospective students, applicants, and matriculated students. Minimum Qualifications (Required): HS diploma required, college degree preferred. A strong background in customer support. Preference to those with previous higher education experience. Must be proficient in MS office. Additional Considerations: (If applicable): New employees will be trained to gain working knowledge of our Student Information System (SiS) and our available student services. They will also work with UMASS Lowell faculty, students and staff and will ha...