Customer Service Manager

Job description

Fox Bros. Piggly Wiggly is a 100% employee owned grocery chain with 10 locations in Southeastern Wisconsin. We have been awarded “Top Workplace” by the Milwaukee Journal Sentinel for several years in a row. Here is a snapshot of the duties you can expect: BASIC FUNCTION: Reporting directly to the Store Director (SD) is responsible for Customer Service and front-end store operations and assigned personnel. Provides day-to-day coordination/direction over Front End Associates, Grocery Clerks and Customer Service Clerks. Assists in direct performance of duties and responsibilities of Front End Personnel on a day-to-day basis. Most of the time is spent doing hands on administrative, basic monetary transactions/reconciliation and direct customer service function at our front-end customer service desk. POSITION SKILLS AND REQUIREMENTS: 1. Sound working knowledge of front-end Operations, practices and procedures within a retail grocery environment desired. 2. Able to effectively and efficiently provide direction, coordination, day-to-day follow-up, training and development and performance evaluation of department personnel. 3. Able to perform math skills necessary to deal with basic accoun...