Customer Support Manager

Job description

Description Penlink, the leading authority in digital intelligence, offers comprehensive solutions tailored for law enforcement, national security, the defense sector, financial institutions, and enterprises. Our expertise lies in seamlessly integrating extensive digital evidence with open-source intelligence gathered from a vast array of sources, harnessing the power of AI for critical insights. Seeking a highly motivated individual to join our company as a Customer Support Manager. The Customer Support Manager is responsible for leading the Customer Support team’s daily operations and assisting with customer issues. This position is also responsible for managing high-level (key account) customer complaints and providing rapid resolution to high-priority issues. The Customer Support Manager will evaluate team performance by reviewing existing cases for accuracy. Improving team proficiency and productivity are the responsibility of the Customer Support Manager. This position is located on-site at our Lincoln, NE office. Your Responsibilities:  • Staying up to date on the latest updates to Penlink products and services, industry best practices, and agency objectives - Develop proce...