H4069 - CSC Representative I Wage

Job description

Perform special duties as assigned. Provide effective customer service by responding to inquiries and concerns from citizens, visitors of the Commonwealth, and others on issues related to VDOT projects, programs, services, and resources. Team interactions with customers are primarily using phone and email but will also use other technology resources, as needed (for entering work orders, referral to Internet, and other resources such as VA 511, etc.). Refer more complex issues to appropriate designee and track, ensuring appropriate follow up. How you will contribute: - Customer Contact Management : Handle intake of phone calls, emails, and other routed inquiries from internal and external customers. Use available resources (SOPs, VATraffic, Virginia DOT, Inside DOT, VA 511, Dashboard, etc.). Conduct quick response research while on the call. As needed, follow-up with written confirmation or information, including via email. Provide customer with appropriate service request number, advise customer of action(s) to be taken, and provide appropriate closing remarks. Summarize calls simultaneously while conversing. - Emergency Weather Operations and Special Situations : Available to work...