Operations Control Specialist – Critical Field Services

Job description

We are EOLA Power, Florida's leading provider of UPS and battery system services, supporting hospitals, government, theme parks, and mission-critical facilities. Our Operations team is the command center that keeps our field engineers aligned, and our clients powered. We’re hiring a sharp, detail-driven Operations Control Specialist to elevate our scheduling, logistics, and dispatch. This role is not clerical, it’s high-accountability operations control. You’ll manage emergencies, juggle complex calendars, and make decisions that directly impact critical infrastructure. What You’ll Do: Operations Control Directly manage scheduling, dispatch, and coordination of Field Engineers across the country. Prioritize emergencies and guarantee contractual response times are met. Coordinate travel, equipment, and client deadlines under pressure. Act as the central hub between clients, engineers, and internal departments. Escalate and solve client issues quickly and professionally. Operational Support: Draft and issue service quotes based on field recommendations. Compile and finalize Field Service Reports for client delivery. Track parts and equipment tied to service jobs. Support cross-depart...