Quality Assurance Coordinator

Job description

Overview Ensures people supported are free from abuse and neglect by completing incident investigations and making recommendations to enhance systems. Ensures compliance with agency policies and procedures and OPWDD regulations. The position embraces diversity in all its forms and strives to create an inclusive, welcoming environment where every individual feels valued. They demonstrate cultural awareness and actively support a culture of equity and inclusion. Responsibilities: Primary duties and responsibilities include but not limited to: Conducts thorough investigations of reported incidents and allegations of abuse. This includes interviewing staff, analyzing collected information, identifying systemic issues, and developing detailed investigation reports with recommended corrective actions. Ensures proper oversight of the incident reporting process. Monitors entries in the Incident Reporting Management Application (IRMA), ensuring that all data is complete, accurate, and updated through to the closure of each case. Maintains organized and confidential incident files in accordance with regulatory and agency standards. Ensure that all incident notifications and documentation sub...