Know Your Customer Operations Quality Control Senior Specialist (all genders)

Job description

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Know Your Customer Operations Quality Control Senior Specialist (all genders). As a Know Your Customer Operations Quality Control Senior Specialist you will be a vital part of our team, responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of customer due diligence. You will conduct in-depth Quality Control reviews of high-risk/complex KYC case files, monitor QC metrics and MI and deliver targeted remediation actions to drive sustainable quality uplift. Ideally, you will bring 5+ years’ experience in AML/KYC, compliance, audit, or financial crime within financial services/fintech, and strong analytical, investigative, and communication skills to assess customer risk profiles/alerts and drive issues to resolution. English required (German a strong plus); MS Office proficiency and a growth mindset are expected. Preferred: deep KYC/AML and German regulatory knowledge, familiarity with screening/KYC tools and digital banking/payments, and relevant...