Business Care Partner

Job description

Be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved. --Ensure contact with customers via email, phone - Ensure the processing of orders from validation to dispute resolution (the entry being made in Poland) on a portfolio of customers - Collaborate internally to ensure customer satisfaction Responsibilities - Tasks: Contribute to Financial Performance - Be a force of proposal for simplifications, improvements, automations that would make our processes more efficient - Ensure compliance with procedures in all circumstances (CFIN entry, duties segregation of rules, etc.) Be Business partners: - Communicate with sales teams about the problems inherent to their customers - Know and master the products and catalogs of your domain Get the Basics Right: - Ensure daily processing, integration and unblocking of all orders received - Follow the complete cycle of the order, from its receipt to its delivery - ensure the proper management of the book - Take prompt action with customers as soon as a matter arises (quality problems, delays, significant disruptio...