Technician - Field Service

Job description

You will make an impact in the following ways: - Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. - Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools. - Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field. - Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor. - Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. - Identify additional service opportunities with customer. - Complete training in line with skill and business requirements. - Maintain service vehicle and tools for cleanliness and proper operation. - Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor. - Complete in workshop repairs as required Additional Informatio...