Service Advisor - Power Generation

Job description

Location: Surprise, AZ Company: Interstate Energy Systems: Position Overview: Interstate Energy Systems is seeking a Service Advisor with power generation experience to join our team in Surprise, AZ. This role serves as the primary liaison between customers, technicians, and internal teams, coordinating service work for diesel-powered generators and related equipment. The ideal candidate brings hands-on knowledge of diesel engines and generator systems, strong customer communication skills, and experience supporting service operations in a fast-paced environment. Key Responsibilities: - Serve as the main point of contact for customers requiring generator and power generation service , including preventative maintenance, diagnostics, and repairs - Open, manage, and close repair orders; develop and present estimates and obtain customer approvals - Schedule and coordinate work for field and shop technicians supporting diesel generators and related systems - Communicate job status updates, timelines, and findings clearly and professionally to customers - Collaborate closely with technicians, parts personnel, and service leadership to ensure efficient service execution - Review technici...