IT Support Traveling Field Technician

Job description

Cellular Sales IT Support Traveling Field Technician Classification Non-Exempt: Reports to IT Field Support Supervisor JOB DESCRIPTION: Summary/Objective Works under general supervision of the IT Field Support Supervisor. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the end users through the Support Service Desk. Essential Functions: - Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance. - Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. - Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems. - Logs and tracks issues using problem management database, and maintains history records and related problem documentation. - Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected se...