Lead Patient Service Rep-Cardiology

Job description

Nemours is seeking a Lead Patient Service Rep-Cardiology-Nemours Children's Hospital, Delaware Primary Function: - The Lead PSR oversees and provides resources to clerical associates (PSRs and MAs) by ensuring that any changes in workflow or processes are implemented accordingly. The Lead PSR monitors the ongoing clerical performance of the PSRs and MAs, provides coaching and feedback to clerical staff as needed and collaborates with the office leadership team to facilitate the day to day operations of the office. - The Lead PSR is responsible for performance or delegation of daily office functions related to appointment scheduling, patient intake including data verification, charge entry and revenue cycle and front office communications. The Lead PSR reports to the Office Manager any deficiencies on issues related to the functions of the front office. Essential Functions: - Performs and oversees the essential functions as delineated in the PSR II job description. - Participates in the hiring of front office staff. Precepts orientation process of new clerical associates to ensure they meet their 90 day review goals. - Provides timely feedback to clerical staff and office manager re...