VP, Customer Success

Job description

We’re looking for a VP of Customer Success to define and lead our customer success strategy as we enter our next stage of growth. You’ll own the end-to-end customer journey, managing a high velocity CS team while building scalable systems that make adoption predictable and measurable. Your goal: make Starbridge best-in-class in implementation speed, value realization, and ongoing adoption. You’ll ensure that customers see measurable outcomes fast, continue realizing new value as our platform evolves, and feel supported through every phase of growth and every new use case. Responsibilities & Impact: Own the customer lifecycle end-to-end ensuring every customer achieves measurable success with Starbridge. Build and lead the Customer Success organization , managing and mentoring a high-performing team of technical CSMs who deliver white-glove engagement and technical guidance. Develop scalable processes for onboarding, training, proactive adoption, and support, preserving Starbridge’s hands-on experience while enabling efficient growth. Design frameworks for best-in-class implementation , ensuring customers realize time-to-value quickly and consistently. Create the frameworks for a sc...