Front Desk Supervisor

Job description

Front Desk Supervisor Horseshoe Bay Resort | Horseshoe Bay, TX Location: Main Lobby The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Desk to ensure exceptional guest service, efficient operations, and revenue optimization. This role provides direct leadership to Guest Service Agents and serves as a key point of contact for guest relations, operational coordination, and service recovery. Essential Job Functions: Leadership and Team Management: - Interview, hire, train, coach, and supervise Front Desk associates - Provide ongoing performance feedback and recommend evaluations, corrective action, or termination when appropriate - Foster a professional, respectful, and team-focused work environment - Lead by example during peak business periods and high guest volume Guest Service and Experience: - Respond promptly and professionally to guest requests, concerns, and complaints - Resolve guest issues using sound judgment, thorough investigation, and approved service recovery solutions - Authorize revenue allowances only after other appropriate alternatives have been explored - Build strong relationships with repeat guests, VIPs, and group clients...