IT Systems Technician

Job description

Stratolaunch is a technology accelerator that engineers operationally realistic testing at Mach 5+. Our air-launched, Talon testbeds are reusable, cost-effective platforms that enable routine access to the hypersonic environment. We deliver flight data critical to validating system performance and achieving rapid technology deployment. Together with our customers, we drive innovations that are imperative to advancing national security. This position is responsible for responding to HelpDesk tickets and assisting the IT team members with more advanced tasks. The ideal candidate has a solid technical background and excellent customer service skills. You will be required to utilize our ticket queues in KACE SMA and ensure that tickets are owned and followed through to completion. The core technologies you’ll be supporting are Windows 10, Microsoft Office 365, Dell laptops and desktops, and a whole suite of engineering software including Solidworks, CATIA, MathWorks, and more. This position has a huge opportunity to grow into more advanced IT systems with increasing roles and responsibilities. ESSENTIAL RESPONSIBILITIES: - Point of contact for all end users seeking IT support - Managem...