Bankcard Operations Representative - Risk

Job description

Description Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. Weekly Working Hours: 40: Redwood Merchant Services, a division of Westamerica Bank is seeking a Bankcard Operations Representative for our Santa Rosa location. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. As Bankcard Operations Representative, one must exhibit excellent telephone customer service skills, as well as the following: - Monitor and investigate merchant’s processing activities using a variety of risk tools - Field customer calls requiring explanation of specific underwriting/risk policies and decisions related to those policies - Contact banks, merchants and/or cardholders to...